Switching providers
Changing providers is easier than you think
If your current support isn't working, you're allowed to move — your funding belongs to you. We handle the coordination so switching to National Choice Care doesn't interrupt your care.
How it works
Four steps to a smooth switch
Talk to us first
Tell us what's not working. We'll confirm we can deliver what you need before you change anything.
Check your agreement
Look at your current provider's notice period and any exit arrangements — we can help you read the fine print.
We coordinate the move
With your consent, we help transfer your details and time the switch so support never stops.
Care continues
Your new team starts on the agreed date, with your plan and preferences already in place.
Questions
Switching FAQs
No — we schedule your start date around your current provider's notice period so support continues without interruption.
We don't charge joining or exit fees. Check your current agreement for its exit arrangements; we can help you understand it.
The notice usually needs to come from you, but we'll give you a simple template and handle the practical coordination with your consent.
Your funding stays with you, not the provider. Home care and NDIS funding both move with you when you switch — always check the latest government guidance for your situation.
Ready to find the right support?
Tell us a little about what you need — it takes about two minutes, and there's no obligation.
Referring a client or patient?
Support coordinators, discharge planners and health professionals can send us a referral online.